Job Description

The Tour Operations Manager is responsible for ensuring the quality of Aramark’s products and services meet or exceed customer expectations. This opportunity will focus on developing team members, identifying ways to increase the quality of customer service, and implementing best practices across all levels. 

About Jackson Hole Adventure Center:​

Scenic Safaris offers summer and winter tours in Wyoming featuring the best locations in Yellowstone and Grand Teton National Park. This is the spot for adrenaline-packed adventure or even a more relaxing sightseeing journey. ​

Mad River Boat Trips is a river outfitter in Jackson Hole, Wyoming offering whitewater river trips and scenic floats daily during the summer since 1977. The boats may have changed over the years, but our passion for adventure remains the same!​

Benefits:

Aramark offers a wide array of comprehensive benefit programs and services. Aramark has designed its benefits to promote a culture of health and     well-being, and provides you with the plans, resources, and tools to help you Take Care of your Health, Family, Finances, and Future.​

• Comprehensive Insurance Plan (Medical, Dental, Vision, HAS, FSA options)​
• 401(k) - Aramark match 50% of the first 6% of contributions ​
• Tuition Assistance Program​
• 15 days vacation + 8 PTO days + 9 company paid holidays

Job Responsibilities

• Assigning tours and trips for guests
• Assisting with front desk operations
• Maintain and follow all wage & hour compliance for local employees
• Conduct all required new hire paperwork and maintain employee files for employees on-site 
• Coordinate payroll functions and check distribution. 
• Assist leadership on special projects 
• Develops and maintains client relationships to grow base business and improve retention of account base. 
• Accountable for business reviews and key interactions with key clients within the local market. 
• Reviews and analyzes business performance using plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory, waste reduction, and labor costs, which would positively impact the business. 
• Responsible for scheduling, recruiting, hiring, training, coaching, and counseling management staff and front-line personnel to provide ongoing support and development. 
• Optimize core processes and positively influence client relationships and business opportunities. 
• Owns and fosters effective communication at all levels of the organization. 
• Ensures daily operations are maintained as scheduled. 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.  

Qualifications

• At least five years’ experience in operations management in a related field 

• Requires a bachelor's degree or equivalent experience 

• FareHarbor knowledge is preferred

• Polaris knowledge is preferred

• Computer literacy skills are required

• High energy level that is communicated to the team and exhibits a proven track record for growing business. 

• Outstanding interpersonal and communications skills (both verbal and written) 

• Ability to lead in a diverse environment with a focus on client and guest service 

• Candidates must be available to work nights, weekends, and holidays as needed. 

Education

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